START YOUNG

Question 1

What schools do you serve?

Answer

We carry every color ribbon to allow us to serve any and every school.

Question 2

How do I order a mum or garter?

Answer

To order, please start with the 'Online Store' through our website. You will first choose the package/collection to meet your budget, size and then fill out the order form. This will then take you to your payment which can be completed through Paypal, Venmo or Credit Card.

Question 3

When will my order be ready?

Answer

Orders are ready the THURSDAY before the scheduled Homecoming after 4:30. If you are needing your mum or garter sooner, please discuss and make arrangements with us BEFORE placing your order. We do our best to accommodate and make alternative arrangements with enough notice.

Question 4

How and Where do I pick up my order?

Answer

Pickups are scheduled on Thursdays before the scheduled homecoming unless previously discussed. We offer two locations for pickups, North Fort Worth/Alliance and Weatherford. Pickups in Fort Worth are held at NATIVE Coffee + Kitchen located at 2725 Heritage Trace Parkway between 4:30-6:00pm. This location is conveniently located off the NW corner of 35 and Heritage Trace Parkway and in the same shopping center as Jamba Juice, Marble Slab and Aria Nail Salon. Once arriving, please proceed inside of NATIVE to the private meeting room where a team member will have your order. Pickups in Weatherford will be held at The Mark at Weatherford, 172 College Park Dr, Weatherford, TX 76086 between 2:00-9:00pm. Please call Christina at 817-896-9880 upon arrival so she can bring out your order. If you need alternative arrangements, please discuss BEFORE placing your order and we will do our best to accommodate.

Question 5

Do you deliver?

Answer

YES! We do offer delivery within 30 miles for a small fee. Deliveries will be scheduled for Thursday evenings after 6:00pm unless other arrangements have previously been discussed.

Question 6

When do I need to place my order by?

Answer

We know it is cliche, but as soon as possible. Due to demand, we are limited in the number of orders we can accept each week. We often sell out for the particular week, 14-21 days before the scheduled homecoming. All orders placed within 14 days notice will incur a $40 rush fee. If you are ordering within 14 days of homecoming, please verify availability prior to ordering to avoid your order being cancelled/refunded. -If you know you would like a Texas Traditions Mum but aren't sure if there is a date/date's name etc. , place the order and request to personalize closer to the homecoming date.

Question 7

Can I cancel my order/get a refund?

Answer

Due to the custom nature of homecoming mums, we do not allow orders to be cancelled after 24 hours of order being placed and no refunds will be given. In the event that the students break up/decide to not go together, we can make changes or modifications last minute. If for any reason you are not satisfied with your order or a mistake has been made, please notify us ASAP so we can make the necessary adjustments or issue a partial refund.